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Our Legal Terms, Clearly Stated

These terms govern your account and activity on foodpanda888, and they apply where local law in Malaysia permits access. We keep the language direct so you know exactly where you stand — your rights, our obligations, and how we handle your account data.

Account TermsData HandlingJurisdiction-Dependent AccessPolicy Contact
foodpanda888 Our Legal Terms, Clearly Stated
ACCOUNT SECURITY

How We Protect Your Account and Data

Data Handling

Account data — including your registered payment methods such as Touch 'n Go eWallet or Boost — is stored securely and never shared with third parties outside what our terms permit.

Cookie Policy

We use session and preference cookies to keep your account state intact across pages. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately to freeze your account.

Data Retention and Requests

We retain account and transaction records as required by applicable rules. To request a copy of your data or ask for deletion, submit a written request via our support email.

POLICY CONTACT

Reach Us on Legal or Account Matters

Team online

Live Chat

Open the chat widget from any page on foodpanda888 to reach our account support team directly. Suitable for account access questions and policy clarifications.

Email Support

Send detailed legal or data-related queries to our support address. We aim to respond to policy emails within one business day for accounts registered in Malaysia.

Help Centre

Our help centre covers account verification steps, data request procedures, and how to submit a formal complaint if you believe a policy has been applied incorrectly.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rights, data access, and how our policies work in practice for players in Malaysia.

These terms apply to anyone who opens an account on foodpanda888 where local law in Malaysia permits. Eligibility depends on your local legal situation, which you are responsible for confirming.

Send a written data access request to our support email. Include your registered account details and we will process the request in line with applicable data rules.

Yes. Submit a deletion request via support email. Note that transaction records tied to GrabPay, Boost, or Touch 'n Go eWallet deposits may be retained as required by applicable rules.

Updated terms are posted on this page with a revised date. Continuing to use your account after the update is posted means you accept the revised terms.

Contact us through live chat or email with your account details and a description of the issue. Our team will review and respond within one business day for accounts in Malaysia.

Payment details linked to your account — including Touch 'n Go eWallet and FPX transactions — are used only for account funding and verification. We do not sell or share this data outside what our terms allow.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.