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Privacy Policy

We collect and process personal data to run your account, verify deposits through Touch 'n Go eWallet, Boost, and GrabPay, and keep the platform secure. This policy explains what we collect, how we use it, and the choices you have over your information.

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DATA PROTECTION

How We Safeguard Your Information

We use encryption for payment data moving between your Touch 'n Go eWallet, Boost, or GrabPay app and our servers. Account access requires password authentication and SMS verification for withdrawals. Cookie management settings let you control non-essential tracking. Our retention schedule follows financial record-keeping laws.

Payment Encryption

When you send a deposit via Touch 'n Go eWallet, Boost, or GrabPay, transaction details travel over encrypted channels. We do not store your e-wallet password or PIN; those stay with your payment provider.

Account Verification

Withdrawal requests trigger SMS verification sent to your registered phone number. This two-step process ensures that only you can move funds out of your account, even if someone else knows your password.

Cookie Controls

Essential cookies keep you logged in and remember your language preference. Non-essential cookies track which games you open most often. You can disable non-essential cookies in your account privacy settings without affecting core platform functions.

Data Retention

We keep identity verification documents and transaction records for the period required by local financial regulations. Once that period expires, records are deleted unless you have an open account balance or unresolved dispute.

PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about this privacy policy, want to request access to your personal data, or need to update your information, contact our support team. We verify your identity before processing data requests to protect account security.

Team online

Live Chat

Open the chat widget in your account dashboard to speak with a support agent. They can answer privacy questions and initiate data access requests during the verification process.

Email Support

Send your data request or privacy question to the support email address listed in your account settings. Include your registered phone number or account ID so we can verify your identity.

Account Settings

Log in to your account and navigate to the privacy section in settings to review current data collection preferences, download a copy of your data, or submit a deletion request.

Privacy Policy Questions

We collect your full name, date of birth, phone number, email address, and identity verification documents during registration. Payment data like your Touch 'n Go eWallet transaction ID or Boost receipt number is recorded when you deposit.

We share transaction details with payment processors to verify deposits and withdrawals. We do not sell your personal data to advertisers or marketing companies. Data sharing occurs only where necessary to operate the platform or comply with legal obligations.

Yes. Log in to your account, go to the privacy section in settings, and submit a data access request. We verify your identity and send a file containing your profile details, transaction history, and gameplay records within the timeframe stated in our policy.

Contact our support team via live chat or email to request account closure and data deletion. We verify your identity, settle any outstanding balance, and delete your data once the mandatory retention period ends. Certain records remain archived to meet financial compliance requirements.

Essential cookies keep your session active and remember your language choice. Non-essential cookies track which slot rooms you visit most often and how long you stay in live table lobbies. You can turn off non-essential cookies in your privacy settings.

We retain transaction records and identity documents for the period required by local financial regulations, usually several years after account closure. Once that period expires, we delete your data unless a legal obligation or unresolved dispute requires further retention.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.