Reference

Terms Conditions That Govern Your foodpanda888 Account

These terms set out what you agree to when you open and use your foodpanda888 account — covering deposits, withdrawals, account conduct and how disputes are handled.

Account eligibility depends on local lawTouch 'n Go eWallet, Boost, GrabPay coveredRM transactions governed by these termsApplies to all game categoriesContact us to clarify any clause

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What These Terms Actually Cover

foodpanda888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By accessing the lobby — whether you are on mobile in Kuala Lumpur or at a desktop at home — you are bound by these terms in full. They cover how your account is created and verified, how funds move in and out via Touch 'n

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Go eWallet, Boost or GrabPay, and the conditions attached to any promotional offer we run. Deposits made through DuitNow or FPX online banking are also subject to the same rules. We reserve the right to update these terms when regulations or platform features change; the version
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published on this page is always the current one. If a clause conflicts with an earlier version you recall, this page takes precedence. We will notify you of material changes through your registered account contact. Continued use of the account after notification counts as acceptance. If
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you do not accept a change, you may close your account by contacting our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

These terms exist to keep your account safe and our platform fair. Here is how we approach each area that affects you directly — from how your data is held to what happens if you need to make a change to your account details.

Data Handling

We collect only the account and payment data needed to process your transactions. Touch 'n Go eWallet, Boost and GrabPay payment references are logged against your account record for dispute resolution.

Account Security

Your account is protected by a password and OTP verification on login. If you suspect unauthorised access, contact support immediately — we can suspend the account while we investigate.

Data Retention

We retain transaction records for the period required by applicable regulations. You may request a summary of your account activity by contacting support with your registered details.

Requesting Changes

To update your registered email, phone number or payment method on file, submit a request through live chat or email. Verification of your identity is required before any change takes effect.

POLICY CONTACT PATHS

How to Reach Us About These Terms

If any clause is unclear or you want to raise a concern about how these terms apply to your account, reach out through the channels below. We aim to respond to account and policy queries as specifically as possible — vague responses are not our style. Have your account details ready when you contact us so we can address the right record.

Team online

Live Chat

Open the chat widget from any page in the lobby. Identify yourself with your account username and describe the specific clause or transaction you are querying.

Email Support

Send your query to our support address listed in the account help section. Include your registered email and the terms clause number if you can locate it.

Account Help Centre

Log into your account and navigate to the Help section for self-service answers on deposit rules, withdrawal conditions and account conduct policies.

Common Questions About These Terms & Conditions

These are the questions we get most often when accounts are reviewed or a term is disputed. If yours is not here, reach out through live chat with your account username and the specific clause you need clarified.

Yes. Every deposit and withdrawal — whether via Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX — is governed by these terms in full, with no exceptions for any specific payment rail.

We notify you through your registered contact. Continuing to use your account after that notification means you accept the updated version. You may close your account if you do not agree.

Yes. Contact support via live chat or email with your registered details. We will provide a summary of your account and transaction data within the timeframe required by applicable regulations.

Creating duplicate accounts, using another person's payment credentials, or attempting to manipulate game outcomes are all breaches. Confirmed breaches may result in account suspension and forfeiture of pending transactions.

Contact support through live chat or email. Quote the transaction reference and the specific clause you believe applies. We review each dispute against the account record and the current terms version.

The same terms apply across all categories — slots, live casino, crash games and sportsbook including football markets. No separate ruleset applies to any specific game category or sporting event.

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